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STARRED REVIEW

Sorry, Sorry, Sorry

After a decade of analyzing the internet’s worst apologies, Marjorie Ingall and Susan McCarthy have written the definitive book on how to apologize with Sorry, Sorry, Sorry.

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Review of ‘Sorry, Sorry, Sorry’

After a decade of analyzing the internet’s worst apologies on their blog, SorryWatch, Marjorie Ingall and Susan McCarthy have written the definitive book on how to apologize with Sorry, Sorry, Sorry: The Case for Good Apologies

The message of Sorry, Sorry, Sorry is a simple one: Accept responsibility for your actions, listen to the grievances…

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